Returns & Exchanges Policy
This policy applies to the online shop dipinartstudio.com as well as the physical store Dip In Art Tattoo & Piercing Studio.
1. Right of Withdrawal (E-Shop Purchases)
Under applicable Greek and European legislation, consumers have the right to withdraw within fourteen (14) days of receiving the product, except in cases expressly excluded by law.
Exceptions to the right of withdrawal
For reasons of hygiene and public health protection, returns are not accepted for products that:
- are delivered sealed
- and have been unsealed after delivery
These categories include, for example:
- piercing jewellery (ear, nose, navel, lip, etc.)
- tattoo & piercing aftercare products (creams, sprays, aftercare)
- numbing creams
- any product for cosmetic or skin use
2. Product Exchanges
Product exchanges are accepted only if all of the following conditions are met:
- the request is submitted within 14 days of receipt
- the product has not been used
- it remains sealed and intact
- it is in its original packaging
- it is accompanied by the purchase receipt or invoice
Return and reshipping costs are borne entirely by the customer.
3. Defective Products
All products are checked before dispatch. If a defect is confirmed, the customer must contact us within 48 hours of receipt.
- replacement at no extra charge, or
- credit to the customer’s electronic wallet
4. Prepaid Products & Services
Refunds are not provided for:
- gift cards
- tattoo or piercing appointment deposits
- prepaid services
5. Returns Procedure
Before any return or exchange, prior contact and approval are required at:
info@dipinartstudio.com
Return instructions and the physical store address are provided after you contact us.
6. Final Provisions
The business reserves the right to reject returns or exchanges that do not meet the above conditions and to amend this policy in accordance with applicable legislation.
